Legal
Terms & Conditions
These terms outline how we work together—covering scope, timelines, payments, and what to expect during and after your project.
1) Overview
These Terms & Conditions (the “Terms”) apply to all services provided by Headless Flower (the “Agency,” “we,” “us”). By engaging us, the client (the “Client,” “you”) agrees to these Terms in addition to the statements in the project proposal and any signed work contract (the “Agreement”).
2) Scope of Work
- Defined scope: The Agreement lists all deliverables, milestones, and assumptions for the project.
- Out of scope: Any work not explicitly listed in the Agreement is out of scope and will be billed as a new service order at $45/hour or a quoted flat rate for the new work.
- Revisions vs. errors: Revisions/changes (new features, layout changes, new content) are out of scope and billed as above. Errors are our mistakes (see Section 6).
3) Payment Terms
Deposit
A 50% deposit of the total project fee is required to schedule and begin work.
Final balance
The remaining balance is due upon final delivery and no later than 90 days from project start date, whichever occurs first.
Payment plan
A monthly payment plan is available upon request. Plan terms will be documented in writing.
- Late or failed payments may pause work and delay delivery. Past-due balances may accrue reasonable late fees as allowed by law.
- Hourly work is billed at $45/hour unless a flat rate is quoted and approved for the new service order.
4) Managed Plan Terms
Minimum term
Managed website and growth plans require a 6-month minimum commitment unless otherwise stated in writing.
Early cancellation
If a managed plan is canceled before the minimum term ends, early cancellation fees may apply based on the remaining committed term.
- Early cancellation fees are defined in the signed Agreement for each client engagement.
- Setup work, onboarding, and custom implementation already completed remain billable and non-refundable.
5) Deliverables & Acceptance
- We will provide deliverables as listed in the Agreement. Access credentials and instructions will be included where applicable.
- Client review window: You have 7 days from final submittal to raise questions, concerns, or error reports.
- Errors: Errors include issues such as wrong colors used, typos in copy, and technical bugs. We will promptly fix confirmed errors. If we are unable to resolve them, you may request a refund within the 7‑day window.
- Revisions: Changes or enhancements requested after final submittal—or items not part of the original scope—are treated as new service orders (see Section 2) and billed at $45/hour or a flat rate.
6) Client Responsibilities
- Provide timely feedback, approvals, and access to required systems and content.
- Ensure you have rights to all materials supplied to us (copy, images, assets).
- Designate a single point of contact for efficient communication.
7) Errors, Revisions & Refunds
- Errors (fix or refund): Report within 7 days of final submittal. We will correct errors promptly. If unresolved, you may request a refund for the affected deliverable(s).
- Revisions/changes: New requests or preference changes are out of scope and billed at $45/hour or flat rate under a new service order.
8) Intellectual Property
- Upon full payment, you receive a license or ownership to project deliverables as specified in the Agreement.
- We may showcase non‑confidential work in our portfolio unless otherwise agreed in writing.
9) Timelines & Changes
- Timelines depend on mutual responsiveness. Delays in approvals or content may shift delivery dates.
- Significant changes to scope will require a change order with updated budget and schedule.
10) Cancellation
- Either party may cancel with written notice. Work completed up to the cancellation date will be invoiced and payable.
- Deposits are applied to work performed and are generally non‑refundable once work has begun.
- For managed plans under contract, cancellation is also subject to the minimum term and early cancellation provisions in Section 4 and the signed Agreement.
11) Privacy & Confidentiality
We maintain reasonable safeguards for your confidential information and adhere to privacy best practices. Please advise us of any specific compliance needs before project start.
12) Updates to These Terms
We may update these Terms from time to time. The version effective at project kickoff will apply unless superseded by a mutually signed amendment.
Ready to get started?
We’ll finalize scope, collect the 50% deposit, and schedule your project.